GDS Travel Agent (Amadeus)

Job Title

GDS Travel Agent (Amadeus)

Company

Career Work Source Company

Location

Norway

Job Type

Full‑Time / Part‑Time / Hybrid / Remote (depending on assignment)

Reports To

Travel Operations Manager / Team Lead

About Us

Career Work Source Company is a leading staffing and travel services provider in Norway. We partner with hotels, airlines, destination service providers and corporate clients to deliver high‑quality travel solutions. Our mission is to provide excellent service, seamless booking experiences, and value to our clients using the most advanced tools—such as Amadeus GDS.

Job Summary

As a GDS Travel Agent (Amadeus), you will be responsible for handling travel bookings and reservations using the Amadeus Global Distribution System. You will assist clients (leisure or corporate) with making flight, hotel, car rental, and other travel‑related arrangements, resolving inquiries, and ensuring a smooth, timely, and cost‑effective travel experience.

Key Responsibilities

• Use Amadeus GDS to search, compare, book, modify, and cancel travel arrangements (flights, hotels, car rentals, transfers, etc.).

• Issue tickets, reissue, refunds, and process changes for bookings using Amadeus.

• Respond to client inquiries via email, phone, chat, or in person; provide advice on best travel options, schedules, pricing, and routing.

• Liaise with suppliers (airlines, hotels, car rental companies, etc.) to secure availability, special rates, negotiated fares, or group rates.

• Stay up‑to‑date with airline schedules, fare rules, visa requirements, travel documentation, and other relevant regulations.

• Follow up on client requests: special services, preferred seats, meal preferences, loyalty programs, etc.

• Monitor and manage booking changes, disruptions (cancellations, delays), and assist clients in rebooking or handling refunds.

• Maintain accurate client and travel records, invoices, payment info, and booking documentation.

• Achieve sales / reservation performance goals and KPIs (volume of bookings, revenue, customer satisfaction).

• Assist in resolving complex or escalated issues related to bookings, fares, or Amadeus system errors.

• Provide feedback or suggestions to improve travel offerings, processes, or customer experience.

Qualifications & Skills

• Proven experience using Amadeus GDS system—preferably in ticketing, reservations, fare/rate negotiation, reissuing, refunds. Many similar roles require 1‑2+ years of experience. SmartRecruiters+2Startup Jobs+2

• Good knowledge of airline rules, fare structures, ticketing terms, booking classes, and travel industry norms. Expertia+2SmartRecruiters+2

• Strong customer service orientation: ability to understand client needs, provide tailored options, handle complaints/reschedules professionally. SmartRecruiters+2Startup Jobs+2

• Good communication skills in English (written & spoken); knowledge of Norwegian is a strong advantage.

• Attention to detail, accuracy in handling fare calculations, passenger information, payments etc.

• Ability to multitask and work under pressure in a fast‑paced environment.

• Familiarity with office software (MS Office or equivalents), and good computer literacy in managing booking tools, email, telephone, etc.

• Flexibility with working hours (may include weekends, evenings, or shifts depending on client demands and time zones).

Working Conditions

• Office / hybrid / remote based (depending on role).

• May require shift work to cover bookings, customer support or evening/holiday demands.

• Sometimes handling urgent changes, disruptions in travel (flight delays / cancellations) requiring quick rebooking or customer support.

• Regular use of computer systems; dealing with suppliers, partners, and clients across different time zones.

Compensation & Benefits

• Competitive salary in line with Norwegian standards and experience level.

• Incentives or commission bonuses tied to booking targets or performance.

• Employee benefits as per Norwegian labor law: social security, paid leave, health insurance (if applicable), etc.

• Training and continuous learning (especially in Amadeus updates, travel regulations, customer service).

• Opportunity for career growth: senior travel agent, ticketing specialist, operations leadership, etc.